Donau is the commercial cleaning company that doesn’t compromise. Having served many of London’s most prestigious clients for over half a century, we know what it takes to deliver superior results – and we never settle for anything less.
Utilising the latest, most advanced cleaning chemicals and techniques to work efficiently and sustainably, we offer a wide variety of cleaning services that are trusted by top names like The Dorchester Hotel, The Ritz and many more.
If you’re looking for a commercial cleaning specialist that you can depend on – no matter the material and no matter the time, day or night – Donau is the obvious choice. Discover more about us, our clients and how we work below
The founders of Donau, Barrie and Karin Kincaid, started their specialist cleaning business with a single contract at The Dorchester in 1970, which remains in place to this day.
From the very beginning, they set out to deliver customer service with a capital ‘S.’ This approach has been the very essence of the company’s culture ever since: we continue to make customers feel special, valued and heard more than five decades later.
With the support of the Donau team, including present-day Managing Director Darren Church, the founders grew the company steadily in the years that followed.
Today, we serve over 200 high-end clients across London and the Home Counties, including more than half of the capital’s most prestigious hotels – and the company remains family-owned.
We recognise that our chief responsibility is to support our clients behind-the-scenes. Their needs are diverse and ever-changing, something which became more apparent than ever before during the Covid-19 pandemic.
So, how do we accommodate those needs? Listening to clients and resolving issues promptly can go a long way, particularly in a ‘24/7’ operating environment.
Being proactive is important, too. We have the experience to anticipate or spot a customer’s problem before it begins to affect their guests or customers. Whether jobs need tackling due to seasonality or simply as a consequence of wear and tear, we always provide multiple options for our clients – they remain in control at all times, informed by our expertise.
At Donau, we don’t just keep carpets, furniture and fabrics spotlessly clean: we also carry out specialist work, including taking down curtains and bringing them back to our facility for dry cleaning.
Where necessary, our skilled machinists can repair the curtains and return them to the client’s premises for rehanging. Besides curtains, we also offer a range of furniture repair services, allowing us to act as a true ‘one-stop shop’ for all your cleaning and upholstery needs.
Our mission is to be your trusted partner, supporting the management of your facilities and assets. We will treat and maintain your fabrics, curtains and surfaces as if they were our own.
We will endeavour to make sure that your finishes meet the highest possible standards expected by your guests and owners. We promise to do our utmost to rectify any day-to-day problems caused by accidents, spills and stains in a timely fashion.
We pride ourselves on the superior quality of our service. Our reputation has been built over 50 years of working with prestigious clients across London and the South East.
We are experts in our field and provide a reliable and trustworthy service. Each of our customers is special to us and is treated as a priority.
We build and maintain long term partnerships and many of our clients have been with us since we started trading five decades ago.
We understand that our customers often operate across 24 hours 7 days working week and we aim to provide speedy and efficient solutions that meet our clients’ demands. We tailor each contract to the needs of our clients and ensure that they are provided in an exceptional timely and professional manner.
We are discrete and all of our team are security vetted. We undertake to provide a first-class service through operating with short chains of command. Our clients are encouraged to speak with our Managing Director at any time. As a matter of course, we have a variety of insurances in place that protect against risks and liabilities.
When you choose Donau for your need, you get a quality service, experience and fantastics result every time
STEP 1:
Enquiry
It all starts with an enquiry. Get in touch with our team explaining your requirements – we’ll respond promptly to discuss the next step.
STEP 2:
Site Survey
Next, we’ll arrange to visit your premises, free of charge, to understand what makes your business tick and work out exactly how we can assist you.
STEP 3:
Quotation
We’ll then issue you with a quote (or multiple different quote options, if required). We can quote for one-off jobs or ongoing projects.
STEP 4:
Completion
We’ll arrange a convenient time to carry out the work to keep disruption to a minimum, before completing the job to our usual high standards.
Read our client testimonials about their experience with Donau
Based in Croydon, we cover high-end establishments across Greater London as well as locations within a 40-mile radius. We regularly serve clients in the following areas:
