Top Questions to Ask Carpet Cleaning Specialists
Whether you manage a 5-star hotel, high-security building, university or private residency, we’re listing the top questions you should ask commercial carpet cleaning specialists to make sure they’re able to provide the best level of carpet care for your business.
Do you do site visits?
Before you agree to have any work done, you should arrange for a site visit. At Donau, one of the surveyors will personally visit to discuss your carpet cleaning requirements. We’ll take a good look at the materials and get to know how your business works to decide the best course of action.
Are you available 24/7?
5-star hotels, university halls of residence, embassies – these are all establishments that need round-the-clock cleaning and maintenance work. If you need stains removed through the night or would rather carpet cleaning be done at other quieter times, it’s handy to know that a company can be there exactly when you need them.
Do you recommend wet cleaning or dry cleaning?
Most specialist carpet cleaners will provide both services, but may be able to recommend one type of cleaning over another depending on the material and specific requirements of the job. Wet cleaning of carpets utilises hot water extraction. There are pros and cons for each, and a professional will be able to talk you through them so you can make an informed decision for your business.
How long does it take for the carpet to dry after cleaning?
This will vary depending on the type of cleaning and carpet material. But, a specialist team should be able to tell you how long your carpet will take to dry so you can plan accordingly and ensure minimal disruption.
Are you insured and security vetted?
If you’re letting cleaners into your high-security building or luxury hotel, you’ll want to know that the outsourced cleaning staff are security vetted. This is to protect your staff and guests. Knowing they’re insured is also important.
Do we need to prepare anything for your visit?
As carpet cleaning happens on-site, there may be some preparation involved. The cleaning team may need you to move furniture out the way for instance. Or, the company may include this as part of their service, so you’re not left with any of the heavy lifting.
Is your service tailored?
No two establishments operate in the same way or require exactly the same carpet cleaning service. That’s why it’s worth checking that a commercial cleaning specialist can offer a tailored solution that matches your needs.