5-star hotel cleaning checklist: Routine essentials covered

Posted February 26, 2024

Serving many of the most esteemed clients in London for more than 50 years, we have the expertise to effectively and completely clean a wide range of surfaces, including wood furniture, hard floors, fabrics, and carpets. We got you covered on the ins and outs of our 5-star hotel cleaning checklist, which is essential to maintain cleanliness, hygiene, and a welcoming atmosphere for guests.

Bedroom cleaning

Cleaning five-star hotels involves preserving a healthy atmosphere in addition to looks. Carpets, curtains, and upholstery can harbour dust mites, allergies, and germs that could pose a health risk to visitors and employees. These surfaces are kept aesthetically beautiful and hygienic by regular cleaning.

This procedure includes:

Thorough carpet shampoo and textiles cleaning, including furniture and curtains.
Clean the curtains while they’re hanging, or take the curtains down to undergo a professional clean if needed.
Once the curtains are dry cleaned, bring them back to the hotel and rehang them.
On occasion, the curtain tracking may need repairing and replacing, which can be done while the curtains have been taken down.
Take specific bedding items, such as duvets and toppers, and bring them back to the factory for cleaning.
If not protected by a cover, spot clean bed mattresses.

Cleaning the bathroom

When disinfecting and cleaning the bathroom of a 5-star hotel, exercise extra caution. Examining the space after you’re done is a good idea to make sure you didn’t forget anything. Ensuring that the bathroom is cleaned to a quality standard is crucial, as this is a space in the hotel where germs spread easily.

This involves:

Cleaning and sanitising shower/tub, sink, and toilet.
Replacing used towels with fresh ones.
Refilling toiletries (shampoo, conditioner, soap).
Checking for any plumbing issues or leaks.
Cleaning and disinfecting bathroom surfaces, including mirrors.

General

Cleaning a 5-star hotel room means that nothing can be left untouched. Once everything has been cleaned to a high standard, we undertake certain checks to ensure that everything is working efficiently.

These include:

Checking for any maintenance issues (e.g., broken lights, malfunctioning electronics).
Inspecting windows and cleaning if necessary.
Emptying rubbish bins and replacing the liners.
Vacuuming or cleaning curtains and blinds.
Dusting and cleaning air vents.

Some helpful tips

While it is paramount for our staff to keep everything spotless, it is easy to oversee some minor details that could make all the difference to our guests.

We ensure that our housekeeping is discrete when completed by our staff. All areas must also be sanitised, including phones and remotes, as these are the items that are touched the most.

At Donau, we take the cleanliness of 5-star hotels extremely seriously, as 85% of guests deem cleanliness as their main priority when scanning through reviews.

Regular training and communication with the housekeeping staff are crucial to maintaining high cleanliness standards. Additionally, consider local health and safety regulations when creating and updating your hotel cleaning checklist.